Refund policy

Return and Refund Policy

Custom and personalized orders
Custom, personalized, and made-to-order items, including engraved pieces, can't be returned or exchanged unless they arrive damaged or defective.

Ready-made items
Non-custom items can be returned within 14 days of delivery if they're unused and in their original condition and packaging. To start a return, contact us first. Items sent back without approval won't be accepted. The buyer pays return shipping, and original shipping charges are not refundable. Once we receive and inspect the item, we'll refund it to your original payment method.

Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery and include photos. We'll repair, replace, or refund it, at our choice.

Sale items and gift cards
Sale items and gift cards can't be returned.

Contact
Call (706) 521-4745, Monday through Friday, 9 AM to 6 PM.